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After Sales Service

After Sales Service

Support provided to all the customer after the product or service has already been purchased.
  • We also provide you with higher customer satisfaction, brand loyalty, and even word-of-mouth-marketing.
  • Real-time online support includes email, chat, forums, and a social media interface (and monitoring) that assists in responding to public complaints and criticisms. This may include handling returns or repairs.
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Quality Assurance

Quality Assurance

  • Manufacturing, We are the industry that formalized the quality assurance discipline. Manufacturers need to ensure that assembled products are created without defects and meet the defined product specifications and requirements.
  • Chemical production, which uses X-ray systems, among other techniques, to detect physical contaminants in the chemicals production process. The X-ray systems ensure that contaminants are removed and eliminated before products leave the factory.
QA vs. testing

QA is different from testing. QA is more focused around processes and procedures, while testing is focused on the logistics of using a product in order to find defects. QA defines the standards around testing to ensure that a product meets defined business requirements. Testing involves the more tactical process of validating the function of a product and identifying issues.

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Quality Standards

Quality Standards

The chemical industry ISO certifications that NQA supports are: ISO 9001: ISO 9001 is the international standard for quality management systems. It outlines a framework and set of principles for organizational management
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Client Satisfaction

Client Satisfaction

  • Client Satisfaction for us includes perceived product quality, perceived product value, convenience, customer expectations, communication.
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